I think I may have mentioned this before, but I am, um, loud.
And, sometimes I am rushed, and do not take the time to be as nice as I could be. SHOULD BE.
I try. Oh, how I try. I am all too aware of my shortcomings, and they eat away at me in a constant inner dialogue that is far too annoying to relay here.....suffice to say - I will always go there. Assume it was my fault. That I was in the wrong. That I hurt someone or offended them, or infuriated them.......and of course, that is accompanied by the guilt, and the inner dialogue which kicks into high gear at a higher volume, and makes me, well, a teensy bit crazy.
Today, I got really aggravated at work. There was a communication problem, perhaps a language barrier, or maybe I was just being an impatient, short tempered bitch. God knows stranger things have happened.
And today, when I was frustrated, and I tried to explain why I was frustrated, I was unsuccessful. I don't know why. It was as a result of a mistake made by someone else, and perhaps by the end of the discussion, I was no longer trying to be diplomatic - or friendly. I ended up being quite, well, loud.
And here's the thing. I am aware. I try. I apologize. I make amends. I try to change. I OWN MY ISSUES. But when it's just plain NOT my issue......well, fuck 'em.
So, today, when I was frustrated, I ended up having to apologize - and I wasn't even sure for what. And that really pissed me off. More then the *thing* that had frustrated me to begin with. Because dammit - I didn't do anything to apologize for. Being loud is not a crime. Frankly I was loud only because the person I was speaking to was louder. And the person who was really the root of the problem doesn't like loud. Doesn't like swearing either. But usually, is fairly good at communicating, or asking questions, or clarifying. Not this time.
Luckily, in this case, it was a very minor issue - just an order that was screwed up at the cafe. But It was screwed up three times over, and by the third time, the customer was aggravated, and I was aggravated on their behalf - and my own. In a job that is a fast paced as the restaurant business, there is not a lot of time to walk back and forth to the kitchen because of forgotten items. If I have forgotten the items, then it's my problem, and I deal with it. If it is someone else's mistake, I accept that shit happens, and wait for them to fix it, while appeasing the customer.......But if there is a mistake, and I point it out, then I damn well expect a quick fix - just as fast as I would be expected to respond if I had made the mistake myself. (And for the record, I have been known to RUN when necessary.) And if something is missing because we are OUT of it, and I was never told, well then, you had best have a few options for me to present the customer.
Stony silence is not one of the options.
I have the next several days off - or maybe forever.......but whatever the outcome, I would just like to reiterate.....a lesson that can be applied to so many of our life experiences......
If you fuck up, own it. Just own it. It's yours. Fix it, or apologize, or compromise - but make it better.
6 hours ago